GRASS IBERIA celebrates the 10 º aniversario from its hardware distribution operations at its headquarters in Austria. In recent years, from this logistics center located in the Biscayan town of Iurreta, Grass GmbH's subsidiary for Spain and Portugal has established a state-of-the-art warehouse.

The supply chain is integrated into the ERP system because automation is essential for organizations hoping to remain competitive. Order fulfillment is digitalized. When a purchase request comes in, they get started, and it's ready within 24 hours. Large companies use software to obtain reports and complete orders with maximum efficiency.

Through technology and remote access, they can monitor the execution of warehouse operations in real time. As milestones, the GRASS IBERIA warehouse has 4.832 orders shipped directly from its warehouse, 34.139 lines delivered to numerous locations across the Iberian Peninsula, 2.166 references and locations in stock, and 5.987 pallets delivered to customers who trust in the quality of its products.

Furthermore, THE FUTURE is PRESENT and that is why we choose the digitalization of all processes. Now the client can access the facilities virtually thanks to its Virtual showroom.

Eduardo Urquijo, General Manager of GRASS IBERIA, points out that the key to success in recent years and the most notable value of this 16-person team is undoubtedly the human factor. Their sales representatives are available for inquiries, quotes, orders, and sample requests. They, more than anyone, know the products they offer, how they work, how they are installed, and how they are technically developed.

From the offices and customer service departments, we provide personalized customer support, always giving them the highest priority. Marketing provides the necessary support so these same customers can market their products with robust sales tools and branding that aligns with the brand's philosophy.

That's why there's a very clear premise: customer service is what underpins the quality of the products they design and manufacture.

Manufacturers of home, kitchen, and bathroom furniture choose GRASS products to enhance the quality of their furniture collections.93% of these clients continue to work with GRASS over time. The average client tenure is 20 years.

For many more years together on this adventure.

Happy anniversary.